HOLISOH, O.; SAEFUDDIN, A. PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN DI GRAND SOVIA HOTEL BANDUNG. Jurnal Pelita Nusa: Social and Humaniora, [S. l.], v. 5, n. 2, p. 222–233, 2025. DOI: 10.61612/jpn.v5i2.175. Disponível em: https://jurnal.staipelitanusa.ac.id/index.php/jpn/article/view/175. Acesso em: 18 oct. 2026.